Refund Policy

Our Policy on Refund.

At UBLotion.com we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, we are here to help with a hassle-free refund process.

Eligibility for Refunds

  1. Items must be returned within 30 days of the delivery date.
  2. Products must be unused, unopened, and in their original packaging.
  3. Proof of purchase (order number or receipt) is required to process a refund.
  4. Certain items, such as gift cards or sale items, may not be eligible for refunds. Please check product-specific details at the time of purchase.

Refund Process

  1. Contact Us: Reach out to our customer service team at [email address] or [phone number] with your order details and reason for the return.
  2. Return Authorization: Once approved, we will provide you with a return authorization and instructions on where to send the product.
  3. Ship Your Item: Please ensure the item is securely packaged to prevent damage during transit. Customers are responsible for return shipping costs unless the product is defective or incorrect.
  4. Inspection & Approval: Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

Refund Timeline

  • Approved refunds will be processed within 2 business days of receiving the returned item.
  • Refunds will be issued to your original payment method. Depending on your payment provider, it may take additional time for the refund to appear in your account.

Exchanges

We do not currently offer direct exchanges. If you wish to exchange an item, please return the original product for a refund and place a new order.

Defective or Damaged Items

If your product arrives damaged or defective, please contact us within 7 days of receiving the item. We will arrange a replacement or refund at no additional cost to you.

Contact Us

For any questions or concerns regarding your return or refund, please contact us at:

  • Email: [Your Email Address]
  • Phone: [Your Phone Number]

We value your business and strive to make your experience with us as seamless as possible. Thank you for choosing UBLotion.com